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Police Dispatcher

Overall Description

The employee who performs in this position will be expected to perform the duties of a Police Dispatcher proficiently. The employee will be trained and expected to perform in a safe and acceptable manner following a brief training period. This position requires that the employee be able to multi-task and work under a sometimes stressful environment. Dispatchers also must be able to communicate and articulate via several different communications mediums. They will answer telephone calls and radio transmissions then dispatch emergency and non-emergency personnel serving the township and other jurisdictions.

Note: A position utilizing this title may not perform all of the duties listed. Similarly, all of the duties performed in this position may not be listed.

To perform in this position successfully, an individual must be able to perform each essential duty professionally and satisfactorily.

Experience/Knowledge Required:

  • Citizen of the United States

  • High school diploma or GED required.

  • Must be at least eighteen years old.

  • No previous Criminal Record.

  • Knowledge of business terminology, general office operations and processes.

  • Personal computer skills and a working knowledge of standard word processing, electronic mail, data entry and electronic record keeping.

  • Ability to operate office equipment such as fax machine, copier and telephone instrument utilized by the department.

  • Ability to read, write, type, speak, understand, proof read reports and forms, and communicate in the English language sufficiently to perform the duties of this position.

  • Ability to maintain extreme confidentiality with regard to criminal reporting and personal privacy.

  • Ability to multi-task, i.e. taking telephone calls while listening to the radio transmissions and/or typing.

  • Ability to communicate and articulate.

  • Ability to learn and become proficient in the use of the 911 System, CPR, EMD, CJIS, Enforsys, InfoCop and other job related resources.

  • Representative Responsibilities:

  • Successfully complete and maintain all required certification necessary for the Police Dispatcher position (911, CPR, EMD, CJIS and Dispatch Training Program).

  • Abide by the all Rules and Regulations / Policies and Procedures set forth by the Police Department, especially but not limited to “Dispatchers Responsibilities” Volume II Chapter 11.

  • Arrive to work on time and dressed in the appropriate attire. Maintain a clean work environment by keeping the Communications Center in a neat and orderly manner.

  • Monitor all assigned radio frequencies (Police, Fire, EMS, SPEN, MIRS and DPW) and computer terminals (CJIS, AOCTELE, Enforsys, InfoCop, TRAK and Township Security Systems) connected to the Communications Center.

  • Answer incoming calls for emergency and non-emergency reasons via 911 and Police assigned telephone numbers. Dispatch appropriate personnel and resources to emergency and non-emergency incident locations. Disseminate incoming calls to the appropriate Police and Township personnel.

  • Record all pertinent information into the appropriate electronic or written files.

  • Report all incidents of a serious nature to the shift supervisory.

  • Constantly be aware of the conditions, status and location of all Police personnel and Township personnel who report that they are in service.

  • Maintain a constant awareness of all Communications Equipment, material and operations; and when necessary, report any malfunction or need for additional supplies or equipment to their direct supervisor

  • Transmit all orders or instructions from competent authority affecting any member of the department.

  • A dispatcher will always be cognizant of the activities on his or her Shift, as well as the preceding Shift.

  • Make the answering of calls over the radio system his or her prime concern over all other duties, except in cases of extreme emergency.

  • Will not allow any unauthorized person access to any restricted areas in the Municipal Building.

  • Performs other tasks as needed and/or assigned.

  • Applications may be picked up at Mount Olive Township Police Headquarters or online HERE.

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    All applications must be completed and turned in by Friday November 24, 2006. For more information you may contact Sgt. Michael Spitzer at or by calling 973-691-0900 ext. 7571.

    This site designed and maintained by Lt. Craig Austenberg